We would like to provide you with some important information to ensure a smooth and satisfactory shopping experience with us.
Quality is of utmost importance to us, which is why we use first-grade K9 crystal to make our chandeliers. We are confident in the quality of our products and offer a one-year guarantee for your peace of mind. However, if you require any spare parts, please note that you will need to bear the shipping costs. To assist with this, we normally include 1% extra crystal balls for your convenience. If any part of your chandelier is broken upon receipt, please inform us and provide a clear picture so we can resolve the issue as soon as possible. If you require assistance with installation, please refer to our instruction sheet. If you still have questions, please do not hesitate to reach out to us or consult with an expert electrician at your side.
Regarding price, please note that our price includes both the product cost and freight charge to your country ( orders $300 and over ). However, customers will be responsible for paying any local tax and duty charges upon receipt of the product.
For shipment, we typically offer free shipping via DHL or FedEx to most countries, with delivery times ranging from 3-4 weeks depending on the product. However, for South American countries and Russia, the freight charges may be higher and will depend on your specific order.
We value your feedback and ask that you kindly confirm receipt of your goods and leave us feedback after checking your purchase. Your positive feedback is essential to support our work, and we aim to provide you with the best possible goods and service at the lowest prices. If you encounter any issues, please contact us at
We will do our utmost to resolve the issue and leave you with a happy shopping experience. Thank you for choosing Shop Marie Antonette!